Privacy Policy

Effective Date: July 22, 2026
Last Updated: July 22, 2026

Mitchells Pediatrics ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, patient communications, and related services. This Privacy Policy explains what information we collect, how we use and store it, and when we may share it.

SMS Privacy Statement: SMS opt-in information and phone numbers collected for the purpose of SMS messaging are not shared with any third parties or affiliate companies for marketing purposes.

Information We Collect

We may collect the following types of information from patients, parents/guardians, and website visitors:

  • Contact information – name, phone number, email address, and mailing address.
  • SMS consent information – phone numbers and related details provided when you optionally opt in to receive text messages from Mitchells Pediatrics through our website form. The phone number field and consent checkbox are optional and are not pre-checked.
  • Appointment and communication details – information related to scheduling, reminders, inquiries, billing questions, and follow-up messages.
  • Website usage information – limited technical data such as browser type, device information, and pages visited, when collected through standard website technologies.
  • Patient-related information – information you voluntarily provide through our website, online forms, patient portal, or communications with our office, which may include details needed to provide pediatric care and related services.

How We Process Your Information

We use and store collected information to operate our practice and communicate with you, including to:

  • Provide and manage pediatric healthcare services and patient support.
  • Schedule appointments and send appointment reminders, updates, and follow-up messages.
  • Respond to inquiries and provide real-time communication related to your care or account.
  • Send billing-related messages and practice updates when applicable.
  • Send marketing messages, offers, and promotions only when you have consented to receive them.
  • Maintain the security, functionality, and improvement of our website and communication systems.
  • Comply with applicable legal, regulatory, and professional obligations.

We store personal information using reasonable administrative, technical, and physical safeguards designed to protect it from unauthorized access, use, or disclosure. Access to personal information is limited to authorized personnel and service providers who need it to perform their duties on our behalf.

When and With Whom We Share Your Personal Information

We do not sell your personal information. We may share personal information only in limited circumstances, such as:

  • Service providers – trusted vendors who help us operate our website, electronic health record systems, patient portal, messaging platforms, or billing tools, and who are required to protect your information.
  • Healthcare and legal requirements – when sharing is required or permitted by law, including for treatment, payment, healthcare operations, public health reporting, or valid legal requests.
  • Business operations – if necessary to protect the rights, property, or safety of Mitchells Pediatrics, our patients, or others.

Important: Phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliate companies for marketing purposes.

For information about how we handle protected health information under HIPAA, please also review our Notice of Privacy Practices available on our homepage (HIPAA Privacy Notice).

Your Choices

  • You may opt out of SMS messages at any time by replying STOP.
  • You may request help with SMS messaging by replying HELP or contacting us at 318-487-1602.
  • You may contact us to update or correct your contact information.

Additional SMS terms are described in our Terms of Service.

Contact Us

Mitchells Pediatrics
221 Pecan Park Avenue
Alexandria, LA 71303
Phone: 318-487-1602
Email: care@mitchellspediatrics.com
Website: https://www.mitchellspediatrics.com/

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